Frequently asked questions

What is the price of the PillQare solution?

The connected PillQare pillbox is offered at €29.90 per month, with no commitment .

This price includes equipment rental and essential features: automated dispensing, light and sound reminders, and monitoring via the app.

To access additional services such as SMS alerts to loved ones or 24/7 remote monitoring , an upgrade is available.

How to install PillQare?

The installation is 100% autonomous and wireless . No outlets, tools, or technical knowledge are required.
In a few simple steps , your pillbox is ready to go:
Turn on PillQare with its dedicated button, it operates on a rechargeable battery.
Download the PillQare app on your smartphone (iOS or Android).
Connect your pillbox via Bluetooth or integrated 4G (depending on model).
Schedule your shooting hours, your treatment, and the reminders from the application.
Test a first distribution to familiarize yourself.
In less than 10 minutes, PillQare is configured and ready to accompany your daily life, whether it is
at your place, on the go or for a relative distance

Who must fill the pillbox?

Ideally, the pillbox should be filled by a healthcare professional or trusted person.
This ensures that each medication is placed in the correct
compartment, according to the dosage. Good preparation guarantees
correct and secure distribution of treatments, without risk
of error.

How many medications can the pillbox hold?

PillQare has 28 compartments , each for one dose. Your days of autonomy depend on how often you take medication.

For example:
Once daily : 28 days before refilling
• Twice daily : 14 days of autonomy
• Three times daily: about 9 days
• Four times daily: one week of treatment
• Five times daily: about 5 days before refilling

The app automatically alerts you when it's time to refill the pillbox, so you can always plan ahead with peace of mind.

How does PillQare remote monitoring work?

PillQare remote monitoring is an optional 24/7 service designed to watch over the most vulnerable users. When a medication intake is missed and no response follows the sound and visual alerts, our monitoring team is automatically notified.

A professional agent Analyzes the situation in real time and can contact a family member, caregiver, or emergency services if needed.

It's a discreet yet very real presence that quickly acts when something's wrong preventing risks and reassuring families.

How does the SMS alert work with PillQare?

When a user doesn't take their medication on time, PillQare triggers a first alert locally: an audible signal sounds and a light changes color (green to orange), prompting them to take their dose.

If no button is pressed and the dose remains in its compartment after a set time (programmable), an SMS alert is automatically sent.

One or more trusted contacts (caregivers, family members) receive a message on their phone, informing them in real time of the missed dose.

They can then respond quickly—checking remotely if everything is okay or calling the person directly.

The user (or their caregiver) can configure:

- The delay before the SMS alert (eg, 15 or 30 minutes)
- The number(s) to notify
- The type of alert to send (discreet or urgent)

If no action is detected after the SMS alert, telemonitoring can take over

How do I cancel the PillQare service?

You can cancel your PillQare subscription at any time with no fees or commitment . Simply contact our team via the app, by phone, or by email. The cancellation will take effect at the end of your current month.

Once confirmed, you'll receive instructions on how to return the pill dispenser if you rented it. We're here to support you every step of the way.

What happens if I miss a dose before the next one is due?

If you miss a dose, the compartment stays closed to prevent errors or double dosing. When it's time for your next dose, PiillQare automatically moves to it safely. The app records the missed dose, and if you've enabled notifications, a loved one receives an SMS alert or telecare is notified (Serenity plan). This way, your treatment continues without risk of overdose, and the right people are informed to support you

What happens if I need to be away from home for several hours?

No worries PillQare adapts to your daily life, even when you're on the go.

The pill organizer runs on a rechargeable battery and goes wherever you do. It's compact, lightweight, and completely autonomous.

When you're away for an extended period:

- Light and sound reminders continue working normally
- If you miss a dose, an SMS alert is sent to your loved ones (if activated)
- With the Serenity plan, our remote monitoring team stays on standby even outside your home

Simply keep PillQare with you, and it will continue supporting you wherever you are.